Shipping
Where do you ship?
Where do you ship?
We ship to all 50 US states! We're unable to ship some products to specific states due to individual state legislation.
While the 2018 Farm Bill legalized hemp products at the federal level, some states have enacted their own legislation that restricts the sale of certain products based on specific cannabinoids, cannabinoid potency and/or method of use. Please view the next FAQ to see a list of these products and the states we're unable to ship to.
Which products are restricted?
Which products are restricted?
CBD CBN Sleep Releaf Gummies: Cannot be shipped to OR.
3:1 Releaf Balm: Cannot be shipped to CO, ID, ND or VA.
Extra Strength Recovery & Sleep Gummies: Cannot be shipped to AK, CA, CO, CT, HI, ID, IA, ME, MD, MA, MI, MS, MT, NV, NY, OR, VA or WA.
What shipping methods are available?
What shipping methods are available?
We currently offer 2 shipping options and ship orders Monday - Friday, excluding national holidays.
Please note that the estimated time frames below do not account for processing (typically 24 hours).
Priority Shipping (USPS)
Estimated: 3-5 business days
$8.99 - FREE with any subscription or order above $75.
Express Shipping (FedEx)
Estimated: 2 business days
$20.00
Returns
100% Satisfaction Guarantee
100% Satisfaction Guarantee
At Papa & Barkley, we stand behind the quality and efficacy of our products. If you're not satisfied with your purchase, please contact us within 30 days of receiving your product.
You may request a refund of the full purchase price (excluding shipping fees). If the return is a result of our error, such as an incorrect or damaged/defective product, you will receive a full refund for the item including shipping fees.
This 100% Satisfaction Guarantee policy applies to all products purchased through our website and applies to our subscription program as well. No refunds will be issued for products without proof of purchase.
How do I process a return?
How do I process a return?
- Get In Touch: Reach out to our Customer Support team by sending an email to help@papaandbarkley.com. Please include your order # and the reason for return.
- Create a Return: We'll get back to you within 2 business days to review your request and create a return if eligible. We will provide a shipping label.
- Pack & Ship: Pack your item(s) securely, place the label provided by our Customer Support team on your package and send it our way.
- Return Completion: Once we receive your item, we will complete your return and issue a refund. Processing can take up to 10 business days to appear on your credit card statement.*
Please note that while we process returns and issue refunds quickly on our end, it can take longer for it to reflect on your bank account statement.